Return & Refund
Effective Date: SEP. 12. 2024
At Bio-FAST, we understand that your perfect pick may need a small adjustment, that's why we've created a trainghtforward process for returns and refunds, provided the criteria below are met:
Address: 7759 Arjons Dr, San Diego, CA 92121, USA
Return & Refund Conditions:
1. Countries & Policy:
- Country: USA
- Returns: Accept returns for both defective and non-defective products.
- Stock exchanges: Accept exchanges
2. Product condition & Window:
- Product Status: New only
- Window: 14 days
3. Method & Fees:
- Method: By mail
- Return label: Download and print, Free
- Restocking Fee: No fees
- Refund processing time: 14 days
Detailed Return Policy
- Do you accept returns from the USA? Yes, we accept returns
- How many days do customers have to return a product? 14 Days
- How can customers return your products? By mail
How will customers get the return label?
- For defective products: This happens when the product is incorrect, damaged by the carrier, or defective in another way - Download/print
- For customer remorse: This happens when the customer purchased the wrong product, it doesn't fit, or they no longer want the item - Download/print
Product conditions that we allow for returns
- New
- This can include unopened products in original packaging, and products that have never been used
What is the restocking fee?
- No restocking fee
How much will customers pay for return shipping?
- For defective products: This happens when the product is incorrect, damaged by the carrier, or defective in another way - No cost
- For customer remorse: This happens when the customer purchased the wrong product, it doesn't fit, or they no longer want the item - No cost
- To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
- To start a return, you can contact us at info@bio-fast.com. Please note that returns will need to be sent to the following address: 7759 Arjons Dr - San Diego - CA 92121 - USA.
- If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
- You can always contact us for any return question at info@bio-fast.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 14 business days have passed since we’ve approved your return, please contact us at info@bio-fast.com.
Contact information:
- Company Name: BioFast LLC.
- Address: 7759 Arjons Dr, San Diego, CA 92121, USA
- Email: info@bio-fast.com
- Phone Number: (800) 660-1620
- Contact form: https://www.bio-fast.com/contactus
Opening Hours:
- Monday to Friday (08:00 PDT-17:00 PDT) (Email and Phone Call).